Ordering Info

Our Promise
The utmost quality in our work is crucial. Be certain that Steve Penley is signing and embellishing each reproduction and your artwork is not created or enhanced under the direction of studio assistants.

Turnaround Time
Printing, embellishing and signing generally takes 4-6 weeks. We will do our best to deliver your artwork as soon as possible and will try our best to notify you via email before your artwork ships.

Holiday Orders
The Christmas season is one of our busiest times. As such, turnaround times may be longer. To ensure holiday delivery please place your order by Dec. 1st. All orders placed after that date may be subject to a rush fee or not possible to fulfill by Dec. 25th.

Shipping
Penley Art Co. ships artwork anywhere within the United States. Most orders ship within 4-6 weeks. If there is any foreseen delay in shipping you will be notified via email.  Your order will be shipped via UPS, FedEx or USPS. For special shipping requests, please email penleyart@gmail.com for assistance.

Shipping & Handling on Books, Reproductions and Prints (USA)
Shipping for original giclees and prints is included in the price. There will be an additional shipping charges on book orders. We send you an email with tracking details and an estimated delivery date for your package when it ships.

Address Confirmation
Please ensure that your shipping address is up-to-date and correct (you can verify any address at www.whitepages.com). Packages that are returned to us are often marked “insufficient address.” You may be responsible for extra shipping costs if we have to resend due to an address input error.

Shipping Damage
While we do pack our editions carefully, some prints manage to get damaged.  If damage occurs please contact us at penleyart@gmail.com and we will assist you with this issue. Please review our return policy if your print arrived damaged.

International Rates
At this time, we are not shipping internationally. If you are interested in purchasing prints and shipping internationally, please email us at penleyart@gmail.com.

Delivery Services
For an additional fee, Penley Art Company offers delivery services to clients in the Atlanta area.

Return Policy
Returned merchandise must arrive back at Penley Art Company no more than 20 days from the time you received your order. All returns must be in 100% new condition. All returns will be inspected and awarded a partial-to-no refund if damaged or marked subsequent to delivery. Please send returns to: Penley Art Company, 2451 Cumberland Pkwy, Suite 3877, Atlanta, GA 30339. Please include: a copy of your invoice, contact information and a brief description of the reason for the return.

If the return is a result of our error, we will refund the cost of the item and all shipping costs.

Cancellations
You may only cancel your order via email penleyart@gmail.com up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel. Penley Art Company may cancel your order or part of your order if the item is sold out. In this instance we will contact you via telephone or email to discuss your order.

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