Ordering Info

Our Promise
The utmost quality in our work is crucial. Be certain that Steve Penley is signing and embellishing each reproduction and your artwork is not created or enhanced under the direction of studio assistants.

Turnaround Time
Printing and signing generally takes up to two (2) weeks for giclees on canvas and paper. We will do our best to deliver your artwork as soon as possible and will try our best to notify you via email before your artwork ships.

Holiday Orders
HOLIDAY ORDERS must be complete by 12/16/22. UPS will not guarantee shipping dates but we will make every effort to get your order to you before Christmas. We do not accept returns or give refunds. The Gallery is open for pick up orders. Thank you for your understanding.

PENLEY Art Co. ships artwork anywhere within the United States. If there is any foreseen delay in shipping you will be notified via email.  Your order will be shipped via UPS, FedEx or USPS. For special shipping requests, please email info@penleyartco.com for assistance.

Shipping & Handling on Books, Reproductions and Prints (USA)
We will send you an email with tracking details and an estimated delivery date for your package when your order is fulfilled.

Address Confirmation
Please ensure that your shipping address is up-to-date and correct (you can verify any address at www.whitepages.com). Packages that are returned to us are often marked “insufficient address.” You may be responsible for extra shipping costs if we have to resend due to an address input error.

Shipping Damage
While we do pack our editions carefully, some prints manage to get damaged.  If damage occurs please contact us at info@penleyartco.com and we will assist you with this issue. Please review our return policy if your print arrived damaged.

International Rates
At this time, we do not ship internationally. If you are interested in purchasing prints and shipping internationally, please email us at info@penleyartco.com.

Delivery Services
For an additional fee, PENLEY Art Co offers delivery services to clients in the Atlanta area.

Return Policy
Returned merchandise must arrive back at PENLEY Art Company no more than 20 days from the time you received your order. There are no returns on reproductions on canvas. All returns must be in 100% new condition. All returns will be inspected and awarded a partial-to-no refund if damaged or marked subsequent to delivery. Please send returns to: PENLEY Art Company, 4355 Cobb Pkwy., NW, Suite J-516, Atlanta, GA 30339. Please include: a copy of your invoice, contact information and a brief description of the reason for the return.

If the return is a result of our error, we will refund the cost of the item and all shipping costs.

You may only cancel your order via email info@penleyartco.com up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel. PENLEY Art Co may cancel your order or part of your order if the item is sold out. In this instance we will contact you in writing.