Our Promise:
The utmost quality in our work is crucial. Be certain Steve Penley is signing and painting on each reproduction and your artwork is not created or enhanced under the direction of studio assistants.

Turnaround Time:
Printing, embellishing and signing generally take 2 – 3 weeks. We will do our best to deliver your original giclee as soon as possible and will try our best to notify you via email before your artwork ships.

Holiday Orders:
The Christmas season is one of our busiest times. As such, turnaround times may be longer. To ensure holiday delivery please place your order by Dec. 10th. All orders placed after that date may be subject to a rush fee or not possible to fulfill by Dec. 25th.

Gift Cards:
Pleae email info@stevepenley.com for assistance with Penley Art Co. gift cards.

Shipping:
Penley Art Co. ships artwork anywhere within the United States via UPS. Most orders ship within 2-3 weeks. If there is any foreseen delay in shipping you will be notified via email.  Your order will be shipped via United Parcel Services or the United States Postal Service. For special shipping requests, please email info@stevepenley.com for assistance.

UPS Shipping & Handling on T-shirts & Books (USA)
Shipping on t-shirts and books is $10.00 for the first five t-shirts or books, $20.00 for 6-10 qty, $25.00 for 11-15 qty, and $30.00 for 16-25 qty. T-shirts and books generally arrive 1 to 5 days after they leave our shipping facility. We send you an email with tracking details and an estimated delivery date for your package when it ships.

UPS Shipping & Handling on Reproductions and Prints (USA)
Shipping for original giclees and prints is included in the price.

Address Confirmation
Please ensure that your shipping address is up-to-date and correct. (You can verify any address at www.whitepages.com.) Packages that are returned to us are often marked “insufficient address.” You may be responsible for extra shipping costs if we have to resend due to an address input error.

Shipping Damage
While we do pack our editions carefully some prints manage to get damaged.  If damage occurs please contact us at info@stevepenley.com and we will assist you with this issue.  Please review our return policy if your print arrived damaged.

International Rates
At this time, we are not shipping internationally. If you are interested in purchasing prints and shipping internationally, please email us at info@stevepenley.com.

Delivery Services:
For an additional fee, Penley Art Company offers delivery services to clients in the Atlanta area.

Return Policy:
You may return new and unopened items within ten days from date of receipt. Returned merchandise must arrive back at Penley Art Company no more than 20 days from the time you placed your order. All returns must be in 100% new condition and contain all accessories received in your original shipment, such as hang tags, packaging, security seals. All returns will be inspected and awarded a partial to no refund if used. Please send returns to: Penley Art Company, 119 Fairway Drive, Carrollton, Georgia 30117. Please Include: a copy of your invoice, contact information and a brief description of the reason for the return.

If the return is a result of our error we will refund the cost of the item and standard return shipping rates. You must email info@stevepenley.com for a return authorization number and the return shipping address. Please allow 4 weeks for your refund to be processed. Once a RMA is requested, we will send you a return label via email. Please print the label and affix to your package. Please write the RA label on the outside of the package and include a copy of your initial receipt in with your return. Instructions will be printed on the return label.

Cancellations:
You may only cancel your order via email info@stevepenley.com up until the time that your order has been shipped. If the order has been processed and shipped, you cannot cancel. Penley Art Company may cancel your order or part of your order if the item is sold out. In this instance we will contact you via telephone or email to discuss your order.